Behavioural Consults – Cats

Hanne Grice MSc (Distinction), ABTC-CAB, is a Clinical Animal Behaviourist based in Tring, Hertfordshire, providing clinical behaviour consultations for cats across Hertfordshire, Bedfordshire, Buckinghamshire, parts of Oxfordshire and London, with virtual consultations also available further afield.
Changes in a cat’s behaviour can be influenced by physical health, emotional state, learning history, environment, relationships and access to resources. Clinical behaviour consultations consider these factors together to understand what may be contributing to the behaviour and how best to support the individual cat and household.
Hanne supports owners with concerns including:
- Toileting outside the litter tray and urine spraying
- Aggression towards people or other animals
- Conflict between cats in multi-cat households
- Introducing cats to other cats or dogs
- Fear, anxiety and reduced confidence
- Overgrooming and other repetitive behaviours
- Scratching and destructive behaviour
- Changes in behaviour following alterations to the home or family
- Other persistent or concerning changes in behaviour
Veterinary referral
Changes in behaviour can sometimes be associated with pain, illness or other physical health concerns. A veterinary assessment is therefore required before a clinical behaviour consultation. Your veterinary surgeon can complete the referral form below and provide any relevant clinical history.
Once completed, please return the referral form to [email protected].
For veterinary surgeons: please click here, or on the image, to download the clinical behaviour referral form.
The Consultation Process
- Typically, a phone call to briefly discuss your case and confirm how the process works
- You will receive a pre-assessment form to complete and return a minimum of seven working days before your first appointment
- Depending on the case, the consultation is, typically, one session lasting around 1.5 to 2 hours
- A follow up session[s] can be booked and are usually around 1 hour
- Your cat’s daily routine, history and family’s expectations of your cat will be discussed and your pet’s behaviour observed either in-person or via video conferencing, and or via video previously filmed by the owner
- Hanne will help you to understand why your cat is displaying unwanted behaviours and more importantly, how to deal with them
- An accurate behavioural diagnosis and treatment plan will be provided
- Follow up letter to your referring veterinary surgeon
- Telephone, video and email back up support will be available to you following your consultation for up to six weeks, so you have the support and coaching you need to ensure success
Pricing
The in-person consultation fee is £350, virtual consultancy is £300. This includes:
- Review of all the pet’s history, pre-assessment form, medical notes, analysis of videos, etc
- Your consultation
- Mileage (within an 8 mile radius) where a face to face session has been conducted
- Full set of notes and behaviour modification action plan
- Back-up advice and on-going coaching via email and telephone for approximately six weeks.
- Access to early bird offers, downloadables and printed resources.
Additional Coaching
Any follow-up video conferencing sessions are charged out at £80 per hour for one appointment or £75 per hour for blocks of 2 or more appointments plus mileage if in-person (see below). Payment should be made via BACS transfer prior to the consultation to secure your booking.
Mileage
Outside the 8 mile radius of Tring is charged at 0.55p per mile for any face to face sessions.
Please read our Terms & Conditions.
Cancellations
72 hours’ notice of Hanne Grice Training & Behaviour business hours is required if you need to cancel or change your appointment. Our business hours are from 9am to 5pm Mondays to Fridays. Failure to do so will result in you being charged 50% of the full fee. This also applies for no show appointments.
Case study: Lexa and Clarkie

Two half-sister female Burmese cats aged 4.5 years living in Chelsea, had previously lived together seemingly happy around one another. However, the girls started fighting; they would be yowling, growling, and hissing at one another frequently. Things escalated to the point where Lexa’s eye was hurt during a cat fight. Not sure what to do, the owner contacted Hanne for virtual cat consultancy as things had gotten to the point where the cats were being permanently separated as they could not tolerate being around one another. The following is reported by the client, Zia.
“I cannot thank you enough for your help with Lexa and Clarkie. I thought they would never be able to be together happily again. They were so fierce and uncontrollable. If we picked one up to try and diffuse the fight it had got to the point when the other would chase us around spitting, growling and trying to scratch and bite. Frightening and upsetting. Your expertise and advice have been invaluable and gave us the confidence to take the steps that you suggested. I was so impressed by how carefully you listened to our sometimes rambling descriptions of what was going on and were able to distill the issues and explain them to us, and then suggest practical steps which felt achievable.
We could not be more delighted and the girls are so much happier…We are both so grateful for you for helping us to restore the equilibrium and happiness.”
Zia Bhaloo
Experiencing problems with your cat?

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Hanne has a number of publications including her book Playing With Your Dog to help owners work out the games that are best suited for their pet to play throughout his life, from puppyhood to old age, available from Amazon. Check out Hanne's range of contemporary casuals The Collection – for pet lovers made from recyclable, organic materials that are sustainably sourced.


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