Behavioural Consults – Dogs

• Typically, a phone call to briefly discuss your case and confirm how the process works
• You will receive a pre-assessment form, vet referral form, plus Terms & Conditions to be completed and returned at least seven working days prior to your first appointment
• The case history including preassessment information, videos, medical notes, and other supporting evidence will be reviewed and analysed
• Depending on the case, the first consultation meeting typically lasts around 2 hours
• Your pet’s daily routine, history and family’s expectations of your dog will be discussed
• Any footage of your pet’s behaviour will be observed and discussed
• Hanne will help you to understand why your dog is displaying unwanted behaviours and, importantly, how to deal with them
• An accurate behavioural report (including behavioural assessment) and treatment plan will be provided
• Follow-up appointments are usually around 1.5 hours and spaced approximately 7-10 days for session 2, then 14-21 days for session 3.  You will receive supporting training notes and plans within these follow-up sessions
• Your vet will receive a behavioural report with any follow-up recommendations, if needed 
• Video, telephone and email back-up support will be available to you during the consultation process (between appointments), as well as up to six weeks following your last consultation appointment, so you have the support and coaching you need to ensure success

While most dogs respond well to behaviour modification programmes after the initial consultation, some pets may need extra help. That’s why the behaviour consultation process includes three consultation appointments as part of your treatment plan

• Video behavioural consultancy is £350 (non-refundable)
• In-person behavioural consultancy is £450 (non-refundable)

Preferred payment method is via BACS transfer and payment for the behavioural consultation programme should be made upon booking to secure your appointments as per our Terms & Conditions.

The behavioural consultation process includes:

• Preparation of your case file (approx. 6hrs)
• Initial email[s] and phone call to discuss your case (approx. 30mins) at first point of contact
• Video conference or in-person consultation appointments depending on which option you book (x 3 sessions totalling approx. 6hrs)
• Behavioural diagnosis and treatment plan pack in digital and hard copy format (supplied in the initial consultation appointment)
• Digital follow-up letter to your referring veterinary surgeon (approx. 1hr)
• Digital and hard copy back-up notes for each follow-on session (approx. 2.5hrs)
• Advice and on-going coaching via email, videos, telephone / web conferencing between sessions, client-led 
• Mileage for each session (within an 8 mile radius) where face to face appointments 
• Access to the latest articles from Hanne Grice including online blogs, downloadables, newsletters and more
• Early bird invitations to Hanne Grice’s behaviour and training workshops, and printable resources

Depending on the case, additional visits may be recommended and or required after our review at session 3.  These are charged at £80 per hour for one face-to-face or virtual session or at £75 per hour for blocks of 2 or more in-person or virtual appointments, plus mileage outside an 8 mile radius.

Mileage outside the 8 mile radius of Tring is charged at 0.47p per mile.

72 hours’ notice of Hanne Grice Training & Behaviour business hours is required if you need to cancel or change your appointment. Our business hours are from 9am to 5pm Mondays to Fridays.  Failure to do so will result in you being charged 50% of the full fee. This also applies for no show appointments.